Frequently Asked Questions Q. What is ConnectMe Mobile (the service)? A. ConnectMe Mobile is a true mobility communication solution for small businesses that leverages the power of the smartphone, a proven virtual PBX (private branch exchange office phone system), workgroup collaboration and document management tools. ConnectMe Mobile enables mobile employees to work together in real-time regardless of location and the availability of laptops, desktop PCs or fax machines. Q. Why does a small company like mine need a service like ConnectMe Mobile? How will it help my business? A. Business today is more fast-paced than ever and increasingly business is being done outside the office by mobile employees. For small business in particular, it’s vital that they be as responsive as possible to their clients. ConnectMe Mobile’s comprehensive suite of mobility applications ensures that employees can always be reached by customers and co-workers and are never without access to important documents and company data, ensuring that work can be done outside the office. Q. I already do all this using my laptop and cell phone, what advantages does your service offer to make me sign up? A. ConnectMe Mobile was developed specifically to ensure that mobile employees can work when laptops are not convenient or accessible (restaurants, car, vacations, theaters, client offices, etc.). ConnectMe Mobile isn’t meant to replace laptops; ConnectMe Mobile complements laptops by ensuring important communications and work still is accomplished when a laptop cannot be used. Q. What features does ConnectMe Mobile offer that I can’t get anywhere else? A. Only ConnectMe Mobile integrates advanced mobility capabilities with the power of the smartphone for a powerful mobile communications solution. While some companies offer a “mobility” solution, what they are really doing is forwarding calls to a mobile phone. The ConnectMe Mobile service on the other hand transforms a smartphone into a fully-featured mobile PBX. ConnectMe Mobile also adds a secure, encrypted connection to shared and personal folders on a hosted network drive allowing companies to manage and collaborate on thousands of documents. ConnectMe Mobile’s innovative personal fax view lets users point and drag faxes allowing for easy reading of multi-page faxes. ConnectMe Mobile users can access and change all of their settings directly from their smartphone, ensuring maximum mobility. Q. Which Smartphones do you currently support? A. We currently support Windows Mobile 5.0 PPC Smartphones and PDAs. Support for the Motorola Q will be available by the end of March. 2007. Please review the following specific list of supported phones: Currently Supported Smartphones Cingular 8125 Cingular 8525 Palm Treo 700w Palm Treo 700wx PPC 6700 Qwest Pocket PC 6700Q T-Mobile MDA UT Starcom 6700 Verizon XV6700 Palm Treo 750 Samsung SCHi730 Symbol MC70 IP-830W Dell Axim HP iPAQ hw6920/hw6925 Coming Soon Samsung Blackjack Moto Q T-Mobile Dash Cingular 3125 Q. I’ve used some well known VoIP services and found the call quality to be spotty and unreliable. Isn’t the ConnectMe Mobile service using VoIP too? What does this mean for call quality I can expect? A. ConnectMe Mobile does not replace your current cellular service provider and won’t impact sound quality of your calls. On those occasions when ConnectMe Mobile does use VoIP, it is done over Level 3’s managed network, which has extensive safeguards to ensure call quality. Most VoIP services deliver calls over the public Internet and are far more prone to call quality issues. Q. How does ConnectMe Mobile give me access to important company documents? A. ConnectMe Mobile includes ConnectMeDocs, a compact, intelligent document manager that uses web-based browsing and file access by employees via their smartphone or PC. ConnectMeDocs lets companies setup shared folders and employees setup personal folders where important information can be securely stored, viewed and even edited. ConnectMeDocs comes standard with 1GB of storage space – enough to store thousands of typical files – and more space can be added as needed. Q. What kind of files can I store on ConnectMeDocs? A. Anything you can save on your computer can be stored on ConnectMeDocs. The service was built for sharing common office files and works best on Windows Mobile PDA phones with Microsoft Office files such as Word, Excel and PowerPoint, but also works with Adobe Acrobat PDF files, graphic images, audio and video files and numerous other types of files. Q. My “Small Business” is really just me and a partner, working out of our home offices. Can we still benefit from the ConnectMe Mobile Service? A. Absolutely. Beyond its mobility features, ConnectMe Mobile offers a complete range of advanced calling features, including hold, hold music, auto attendant, automatic call distribution (ACD) queuing and other features that ‘sound and feel’ exactly like those of Fortune 500 companies. Q. Can a single user (a small business of one person) benefit from the ConnectMe Mobile Service, or is it only for companies with multiple employees? A. The mobility features of ConnectMe Mobile are as applicable for one employee as they are for 10 or 10,000. If your business requires you to be out of the office, the need for your one person company to be responsive to your clients is even more important as there is no one to back you up. Q. My business is small today, but we plan to grow exponentially. Is there a point in our company growth (number of employees) where the ConnectMe Mobile is no longer the best choice for my company? A. ConnectMe Mobile is optimized for small businesses up to 30 employees, and gives them the mobile communications capabilities to grow their business. As a service that does not require any hardware investments or complicated, long-term service agreements, it’s easy for companies to migrate to other solutions when appropriate. Q. How do you price your service? A. ConnectMe Mobile uses subscription based model and offers three service tiers to meet our users’ needs. Mobile Anywhere is designed for the single user and costs $14.95 month. Mobile Biz supports up to 10 employees for $49.95 and Mobile Corporate supports 20 users with additional features for $69.95. Q. What is flat-rate pricing? A. Our prices for flat-rate exclude usage by nationwide call centers or marketing Campaigns. The Flat-rate service is access by a local number in your own calling area. If you require enhanced call center features, toll-free numbers, or nationwide advertising we recommend that you use our Mobile Corporate Subscription. Q. What other equipment or infrastructure will my company need in order to use ConnectMe Mobile? A. None. ConnectMe Mobile is a hosted, or ‘virtual’ service, so we maintain all the hardware the service runs on, shielding our customers from the cost of purchasing any equipment and the associated complexity of installing and maintaining equipment. The only requirement of customers is that they own a Windows Mobile smartphone. Q. How long must I commit to keeping your service? A. ConnectMe Mobile is sold on a month-to-month basis, with a 30 day money-back guarantee. Our Cancellation Policy requires 30 days written notice. Q. Can I get professionally recorded greetings for my account? A. Yes, you may upload any greeting that you may have recorded for your service, as a standard Wav file. ConnectMe Mobile can also help you by using our professional recording staff. Please email prompts@connectmemobile.com for more information.   SECURITY & RELIABILITY Q. I like the collaboration features, but I’m concerned about sending critical documents over wireless networks – just how secure is ConnectMe Mobile? A. ConnectMe Mobile was designed from the outset with security in mind, utilizing 256-bit encryption – what banks use – to ensure that information and user data remains secure. ConnectMe Mobile servers are located in a secure, hardened network operations center where access is restricted by biometric security to just a handful of ConnectMe Mobile network administrators and technicians. Q. What is ConnectMe Mobile’s Privacy Policy? Will any of the information transferred by my employees using your service ever be archived by ConnectMe or available to any 3rd parties for viewing? A. We take privacy concerns very seriously and have strict policies regarding our customers’ information. In particular, we cannot share any data with any 3rd parties unless the user has given us explicit permission to do so. Please review our full Privacy Policy online. Q. How secure is my account information? Are the system passwords used by my companies’ employees for ConnectMe Mobile known to or accessible by ConnectMe Mobile staff? A. We take the privacy and security of our customers’ data and account information very seriously. All customer information is highly secure and access is restricted to only a limited number of personnel, who may require this information should users forget passwords or if they need to investigate any usage issues. Q. I like the hosted model, but is your infrastructure good enough to assure me uninterrupted service? A. As a hosted service, ConnectMe Mobile is actually more reliable and able so assure uninterrupted service compared to a premise-based service in which users must have special equipment installed at their offices. The servers that run ConnectMe Mobile are fault-tolerant and have redundant back-ups to avoid any hardware failures, and these servers are housed in multiple carrier-class facilities nationwide which protects against power outages. At the heart of ConnectMe Mobile is the virtual PBX platform, which is proven, reliable and has support tens of thousands of users for years.   INSTALLATION & SUPPORT Q. We’re a small company with no real IT department, can an average person set-up your service? A. ConnectMe Mobile is designed specifically for easy installation and use by the average non-technical person. No special hardware needs to be installed or maintained by users. Users easily sign up for the service at ConnectMe Mobiles website and only need a smartphone to use all of its advanced mobile communications capabilities. Q. Approximately how long will it take my company to install and roll-out the ConnectMe Mobile service to our employees? A. On average it takes approximately 15 minutes per user, though naturally learning to use all the features may take a bit longer and will vary by the user. We’ve worked hard to make setting-up and configuring the service and its features as easy and intuitive as possible. Q. Does my company need special phones or a server? Will we need to install any software? A. ConnectMe Mobile users are only required to have a smartphone. No costly hardware needs be installed in users’ offices at all. With premise-based and IP-based PBX services users have to invest in proprietary, single use hardware, which is useless if they choose to drop the service. Q. Does ConnectMe Mobile work with ANY smartphone? A. Windows Mobile 5.0 PPC Smartphones can currently use all of the features and capabilities of ConnectMe Mobile. Support for all features and capabilities will be available for the Blackberry in the near future. Q. Does ConnectMe Mobile have upgrades already planned to the 1.0 service? As a customer, how will my employees receive these updates? Will we have to pay to upgrade our service? And if so, why should we adopt this 1.0 version when improvements are certain to come in short order? A. Upgrades are indeed planned at regular intervals in the future to add new features, functionality and improve the user experience. Upgrades are free to paying customers. Q. Are training materials or training time included with the service? How will my employees learn to use the service? A. ConnectMe Mobile is committed to making the service as easy and straightforward for users. As such, we provide a user manual, on screen help guides, audio help and help files on the smartphone itself. Q. What kind of on-call support staff does ConnectMe Mobile provide its customers? A. Free telephone support is currently available during regular 8:00AM -5:00PM EST from the company’s US-based call center, which is staffed by trained professionals. After hours emergency service is also available and the company also offers customer support via email and chat.